Below you will find some of the frequently asked questions regarding our digital tools. For further questions and assistance with these tools please contact: customer.service@cosmoprofna.com
For Exhibitor Primary Contacts:
The week of November 17th, all confirmed exhibiting companies will receive a welcome email to the primary contact we have on file. Any exhibitors confirmed after this date will receive the welcome email within 5 days of their deposit payment. The email comes from cosmoprofna@expoplatform.com, with the subject line ‘ATTN EXHIBITOR: Access Your Miami Online Booth Profile’.
This email includes the information needed to access the company profile in the Online Directory. If the primary contact is also registered as booth staff, they will receive a separate welcome email to access their personal profile starting the week of December 1st.
Visitors & Exhibitor Team Members:
Starting the week of December 1st, all registered visitors and exhibitor team members will receive a welcome email from cosmoprofna@expoplatform.com, with the subject line ‘Your Access To The Miami Online Directory’. This email includes the information needed to access personal profiles in the Online Directory. For anyone registering after December 1st, the email will be delivered within 48 hours.
If you have not received the welcome email or you are having difficulty logging in contact customer.service@cosmoprofna.com.
Please try checking your spam folders and searching for emails from cosmoprona@expoplatform.com with the subject line ‘Your One Time Password for Cosmoprof Miami 2026’. If you are still unable to find the email, please contact customer service. We can request the one-time password for you and provide over the phone or email. The one-time password will then be viable for 2 hours.
For Exhibitor Primary Contacts:
Review the how-to guide, here, to learn about setting-up your company’s online booth profile. Complete this by November 30.
For Exhibitor Team Members:
Review the how-to guide, here, to learn about setting up your personal profile.
For Visitors:
Review the how-to guide, here, to learn about setting up your personal profile.
On December 1, all visitors and exhibitor team members will receive a welcome email with information on how to access the Online Directory, featuring My Match. My Match is a matchmaking tool that uses artificial intelligence to review participants profiles and activity in the online directory to suggest new connections. The more you use the tool the smarter is gets at finding you the perfect match! Visitors and exhibitor team members can send messages and request meetings within the platform to facilitate new connections ahead of the show.
Be purposeful about who you message! Each visitor is allowed a maximum of 50 message sends and 30 meeting requests. This does not include replies after the initial message is sent. The allotment is intended to limit “spamming”.
Exhibitor Team Members have an allotment of 30 – 75 message sends and meeting requests, depending on the package purchased by the exhibiting company.
MyMatch how-to guides:
Visitors: Click here >>
Exhibitor Team Members: Click here >>
Exhibitor Primary Contacts:
The show sector/pavilion and company name are based on where your booth is on the show floor and the company name used on your contract. If you think there is an error or you want to change your company name please contact customer.service@cosmoprofna.com.
Visitors & Exhibitor Team Members:
The information you provided when registering for the show populates in your profile. If you think there is an error please contact customer.service@cosmoprofna.com.
If you are the primary contact for more than one booth you should have received a different welcome email for each booth. If you did not, please contact customer service to assist you.
Yes. You can contact customer service to set this up for you.
Yes! The Cosmoprof North America mobile app will be updated to include the Miami show the week of December 1st. The mobile app will include the features of the Online Directory, making planning and navigation of the show a seamless experience for all.
If you have the mobile app from a previous event, open and select “change event” from the menu to find the new Miami 2026 edition.